The Rhode Island Department of Health (HEALTH) released the results of the 2012 Resident and Family Satisfaction Survey revealing that nursing home care in Rhode Island surpassed the national average. In Rhode Island, 93 percent of residents and of family members rated their satisfaction with the nursing home as "Good" or "Excellent" in comparison to the national average of 89 percent.
Local geriatricians attribute the results to Rhode Island nursing homes' efforts to move from institutionalized to individualized care. Most nursing home residents in the Ocean State have dedicated staffs that focus on individualized care. They are creating a feeling of community within each home and their residents are empowered with making decisions about their own quality of life.
"Rhode Island nursing homes collect satisfaction data from their residents and residents' family members to support care delivery and identify improvement opportunities," said Michael Fine, MD, Director of Health. "We publish these data to help Rhode Islanders compare nursing homes and choose the right facility for themselves or their loved ones."
"Resident care has always been our number one priority and to that end we collectively embraced culture change," said LeadingAge RI Executive Director James P. Nyberg. "The dignity and self-determination associated with individualized care plans has improved resident satisfaction, which has translated into satisfied families of residents. The results of this survey provide a subjective indicator that residents and their families value the type of contributions we have been making."
"Ultimately, the highest test of quality of a product or service is the level of satisfaction of the end user," said Virginia Burke, CEO/President of the Rhode Island Health Care Association (RIHCA). "The fact that the residents and families involved with Rhode Island's skilled nursing and rehabilitation facilities rated their experience so highly, speaks volumes about the commitment of our providers. Even more impressive is the fact that 2012 marked the eighth consecutive year that Rhode Island's satisfaction survey results surpassed the national average." RIHCA is the state's largest professional organization of skilled nursing and rehabilitation facilities with 64 member facilities throughout the state.
Satisfaction is one quality indicator available to help consumers make informed decisions about nursing home selection.
"A positive satisfaction score reflects well on an individual nursing home and the staff that is providing care," said Gail Patry, Senior Director, Program Management at Healthcentric Advisors and Chair of the public reporting program's Nursing Home Subcommittee.
Information about the data methodology and results for individual nursing home scores can be viewed at www.health.ri.gov/nursinghomes/about/quality/index.php
This information is available as a result of a collaboration of all licensed nursing homes in Rhode Island; the Rhode Island Health Care Association; LeadingAge Rhode Island; the Alliance for Better Long Term Care; the Rhode Island Department of Human Services; the Rhode Island Department of Elderly Affairs; the Rhode Island Long Term Care Coordinating Council; and the Rhode Island Department of Health's contractor, Healthcentric Advisors.