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DLT Working to Correct Error Affecting Payments to TDI Customers Trying to Use New Electronic Payment Card

CRANSTON, RI Over 3,000 Unemployment Insurance (UI) and Temporary Disability Insurance (TDI) customers have activated a new electronic payment card (EPC) and more than 1,400 of them have used the card to purchase items online, withdraw funds at ATMs, and make point-of-sale purchases at stores similar to debit cards tied to checking accounts.

The switchover from the Department of Labor and Training's former vendor, Chase Bank, which is no longer in the government prepaid card business, to Cleveland, OH-based KeyBank, has been mostly smooth for UI customers. DLT is advising TDI customers, however, that payments may be delayed for a few business days because of an internal error that DLT has identified and is working to fix. The TDI unit will be working overtime next week to assist affected customers.

Currently, there are around 11,000 active UI and TDI claimants in total. Most choose to have their weekly benefits sent to their bank accounts by direct deposit. About 2,800 UI claimants and 500 TDI claimants, however, use the reloadable EPC for their benefits.

In March and April, KeyBank sent three letters to all 11,000 active claimants notifying them of the switchover. KeyBank has implemented more than 45 public sector prepaid programs in 18 states across the country. Along with online banking services at and 24/7 United States-based customer service, the Key2Benefits EPC offers claimants fee-free access at 187 Allpoint ATMs, 30 BankRI ATMs, 19 BankRI branches, and 265 MasterCard affiliated branches in Rhode Island.

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  • Department or agency: Department of Labor and Training
  • Online:
  • Release date: 05-12-2017

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