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Governor Lincoln D. Chafee Releases Web Video Highlighting New and Improved DMV

Providence, RI - In March, when Governor Lincoln D. Chafee appointed Lisa S. Holley as Interim Administrator of the Rhode Island Division of Motor Vehicles (DMV), it was not uncommon to wait for four to five hours -- or more -- for a basic transaction. Now, less than a year after the Governor pledged to "fix the DMV," average wait times are under one hour, with the vast majority of transactions completed within half an hour. The agency has added staff in key areas and put more services online to maximize efficiency and effectiveness at its branches throughout the state. Additionally, DMV employees have undergone customer service training designed to ensure Rhode Islanders a positive, courteous, pleasant experience at the once-troubled agency. Reports from customers indicate that the training has had dramatic results.

Governor Chafee today released a web video highlighting the progress that has been made at the DMV. View the video at: http://youtu.be/OHhjpx897Qs

"The improvements that we've achieved at the DMV truly have been a team effort, and I'd like to thank Lisa Holley and all of the dedicated employees for their hard work to make a difference and provide quality service for Rhode Islanders," Governor Chafee said.

"Governor Chafee has taken an active role," Lisa Holley said. "He has been involved in every change that has taken place since March, and it was his commitment to fix the DMV."

Related links

Department or agency: Office of the Governor

Online: http://www.governor.ri.gov

Release date: 12-19-2011

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