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Governor Lincoln Chafee Announces New Customer Service Agreement at RI DMV

Cranston, RI - Governor Lincoln D. Chafee has announced this morning that the Rhode Island Division of Motor Vehicles (DMV) has instituted a new customer service agreement in an effort to better serve Rhode Islanders. The first component of the agreement is that all customers conducting business with the DMV can expect friendly, honest, courteous, and respectful service. It is part of the Governor's ongoing efforts to dramatically improve customer service and efficiency at the DMV, in conjunction with Interim Administrator Lisa S. Holley.

"This agreement is designed to send a message to Rhode Islanders that when you go to the DMV you're going to be treated with dignity," Governor Chafee said. "Lisa and her staff are doing outstanding work to ensure that DMV customers have a pleasant experience and are able to conduct their business in a timely fashion. I applaud her efforts and those of all DMV employees."

"Our entire staff is ready to help all customers and they take their responsibilities very seriously," said Holley. "The goal is to exceed expectations and to make a trip to the DMV a positive experience."

Along with the expectation of improved service, customers interacting with DMV employees can also count on several other assurances:

· Confidentiality & respect for privacy during a DMV transaction

· The first name & job position of any DMV employee assisting them

· Service that is free from unlawful discrimination

· Assistance with answering DMV questions

· A timely response to all customer feedback submitted to DMV

The Customer Service Agreements are posted in all DMV branches. In addition, copies of the agreement are also available at every counter, providing customers with information on how to receive and complete a Customer Feedback Form at any DMV location or online at

Written letters may be sent to The Office of the Administrator, Division of Motor Vehicles, 600 New London Avenue, Cranston, RI 02920.

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